Book a visit or an online consultation

Booking a video consultation with Prof. Francesco Bernardini is quick and online. You can contact our virtual assistant on WhatsApp at +39 352 0853861, or you can select the service above. Fill in all the required fields (enter the patient’s details), then pay for the visit and your appointment is booked. You will receive the invoice from V.G. Srl, the company that manages bookings for Oculoplastica Bernardini. The video consultation lasts 15 minutes.

You need a good internet connection and a smartphone.
You also need good light (white light), so that the doctor can see the area to evaluate.
If you are not sure that your microphone and camera work, you can do a free test here: Webcam test Audio and Video
Filters that hide the area to evaluate are not allowed. The platform is proprietary: other platforms cannot be used. If the connection is missing or weak, or if other problems on the patient’s side stop the video consultation, the video consultation cannot be moved to another time or date. Please be ready and on time.

Before surgery you need a visit. After the visit you receive your personal surgical plan with the quotation of the recommended techniques. Then you can book the surgery by email or by phone with our office.

Yes. Send a WhatsApp message to +39 352 0853861 with your name, surname and the date and time of the appointment, at least 72 hours before the appointment. If you ask for a change less than 72 hours before the appointment, the amount paid is not refunded and cannot be used for a new booking. You can read more in the terms and conditions on this page.

Yes. Send a WhatsApp message to +39 352 0853861 with your name, surname and the date and time of the appointment, at least 72 hours before the appointment. If you cancel less than 72 hours before the appointment, the amount paid is not refunded and cannot be used for a new booking. You can read more in the terms and conditions on this page.

Bookings by phone are not possible. Online booking, for in-person visits and video consultations, makes the process simpler and faster: you see all available times in real time on your smartphone and you can book at any time of the day or night, also on holidays. You can also contact our virtual assistant on WhatsApp at +39 352 0853861.

In-person visits in Genoa are suspended at the moment. To join the waiting list, send a WhatsApp message to +39 352 0853861.

A video consultation can help you find the most suitable medical treatment for your case. For a medical treatment, an in-person visit is recommended, because the treatment can be done during the same visit. If you have an in-person first visit and a medical treatment on the same day, you pay for the treatment and the visit is reduced by €100.00. If you are sure that your case needs only a medical treatment, book an in-person visit without the video consultation: you save €100.00.

Fill in the form in the dedicated section and our office will contact you for the payment, or send a WhatsApp message to our office at +39 352 0853861.

Yes, you can book an in-person visit. The cost of the video consultation is not deducted from the cost of the in-person visit.

We use your details to contact you about your appointment (reminders and any changes) and to issue the invoice. The invoice for the payment made at booking is issued by V.G. S.R.L., the company that manages online bookings for Oculoplastica Bernardini.

• Patients with exophthalmos.
• Patients younger than 10 years.
• Patients with post-surgical complications that need an immediate physical examination.
• Users who are not familiar with smartphones and digital platforms.

The video consultation fee is not refunded if the patient is not satisfied. If your case is in one of the groups above, Prof. Bernardini may not be able to prepare a surgical plan.

A medical certificate cannot be issued for a video consultation.

The video consultation lasts 15 minutes maximum.

If a surgical plan is prepared after the video consultation, you receive the quotation for the proposed surgical plan within 7 to 10 working days.

Booking a visit at the Milan clinic with Prof. Francesco Bernardini is quick and ONLY online. You can contact our virtual assistant on WhatsApp at +39 352 0853861, or you can select the service above. Fill in all the required fields, then pay the deposit and your appointment is booked. The details you enter must be the patient’s details. You will receive the invoice for the booking fee from V.G. Srl, the company that manages bookings for Oculoplastica Bernardini.

Our schedule is always very full. Online booking, on the website or with the virtual assistant, makes the process simpler for all our patients: you see all available times in real time on your smartphone. You can use the website or the virtual assistant at any time of the day or night, also on holidays.

Yes. Send a WhatsApp message to +39 352 0853861, or contact the virtual assistant, with your name, surname and the date and time of the appointment, at least 96 hours before the appointment. If you cancel less than 96 hours before the appointment, the booking fee paid is not refunded and cannot be used for a new booking. You can read more in the terms and conditions on this page.

Yes. Send a WhatsApp message to +39 352 0853861, or contact the virtual assistant, with your name, surname and the date and time of the appointment, at least 96 hours before the appointment. If you ask for a change less than 96 hours before the appointment, the booking fee paid is not refunded and cannot be used for a new booking. You can read more in the terms and conditions on this page.

Bookings by phone for in-person visits in Milan are not possible. Booking on the website or with the virtual assistant makes the process simpler and faster: you see all available times in real time on your smartphone and you can book at any time of the day or night, also on holidays. You can also contact our virtual assistant on WhatsApp at +39 352 0853861.
In-person visits in Genoa are suspended at the moment. To join the waiting list, send a WhatsApp message to +39 352 0853861.

You always pay for the visit at the appointment. In advance we ask only for the booking fee, which reserves your place. The booking fee is then deducted from the price of the visit: on the day of the visit you pay €200.00.

Book a First Visit. The first visit is a detailed, personal consultation: after it, you receive advice on the right treatment for you. The cost of the first visit is not deducted from the balance, but if you have a medical treatment on the same day as the first visit, you get a €100.00 discount.